Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SIRCPPA017 Mapping and Delivery Guide
Assist customers with complementary medicines
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | SIRCPPA017 - Assist customers with complementary medicines |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the performance outcomes, skills and knowledge required to gather information about customer needs, and provide suggestions and information on Pharmacy Medicines (S2) and unscheduled complementary medicines for a range of common minor health conditions. It requires the ability to identify and act on triggers for referral to a pharmacist for therapeutic advice or supply of Pharmacist Only Medicines (S3).This unit applies to pharmacy assistants working in community pharmacies. They work with some independence, under general supervision and guidance from others, but ultimately under the supervising pharmacist.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Skills must be demonstrated in a pharmacy with designated front of pharmacy and dispensary areas. This can be: an industry workplace a simulated industry environment. Assessment must ensure use of: information technology hardware and software online information systems pharmacy display and storage locations, shelf facings and signage for complementary medicines and products a diverse, commercial range of complementary medicines and products customer brochures and leaflets providing information on: directions for product use lifestyle and self-care practices organisational procedures for supplying complementary medicines and products customers with whom the individual can interact; these can be: customers in an industry workplace who are served by the individual during the assessment process; or individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation. Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors, and: have worked in the pharmacy sector for at least two years. |
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Prerequisites/co-requisites | |||
Competency Field | Pharmacy Product Advice |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Collect information about customer needs. |
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Element: Assess customer information and determine need for referral. |
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Element: Provide product, self-care and lifestyle information. |
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Element: Maintain and develop knowledge of diet related conditions, products and services. |
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